Front Desk Receptionist

Medrabbits Healthcare · Mumbai, India

Company Description Medrabbits Healthcare is focused on redefining home healthcare by combining compassionate, professional care with advanced technology. The organization employs well-trained, background-verified care providers dedicated to delivering high-quality support at home. Using solutions such as cloud computing, AI, and IoT, Medrabbits enables proactive care and continuous vital sign monitoring for individuals across different locations. Services are tailored to each person’s unique needs, offering comprehensive home healthcare and peace of mind to families. Medrabbits serves clients in India and internationally, making future-ready home healthcare accessible wherever families reside.

Role Description The Front Desk Receptionist at Medrabbits Healthcare is a full-time, on-site role based in Chembur, Mumbai. This role involves welcoming visitors and patients, answering phone calls, and directing inquiries to the appropriate department or team member. The receptionist will manage appointment scheduling, maintain visitor logs, and handle basic clerical tasks such as filing, data entry, and managing incoming and outgoing correspondence. The role also includes supporting customer service by providing clear information about services, assisting with check-ins, and ensuring a professional and organized front desk environment. The receptionist collaborates closely with clinical and administrative teams to keep daily operations running smoothly.

Qualifications

• Strong Receptionist Duties and Clerical Skills, including appointment scheduling, record keeping, and front desk administration.
• Professional Phone Etiquette and Communication skills for handling calls, inquiries, and messages accurately and courteously.
• Customer Service skills to support patients, families, and visitors with empathy, patience, and a problem-solving mindset.
• Ability to use basic office software and digital tools; experience with healthcare or service-oriented environments is an advantage.
• High school diploma or equivalent; additional training in administration, hospitality, or healthcare support is beneficial.
• Organized, detail-oriented, and able to multitask in a busy front office setting while maintaining confidentiality and professionalism.