Key account manager

Responsibilities

Manage 10–12 HFC/NBFC/lender accounts across onboarding, operations and growth. Build and manage relationships with Business, Credit and Operations stakeholders. Drive disbursement growth through funnel conversion, product adoption and faster TAT. Own lender onboarding, API integrations, SOPs and go-live execution. Track SLA/TAT, sanctions, disbursements, rejections and portfolio performance. Conduct monthly/quarterly business reviews and drive issue resolution. Identify growth opportunities, new segments and commercial expansion within accounts. Own account forecasts, targets, dashboards and performance plans. Drive escalations, process improvements and cross-functional execution.