Team Lead - International Sales (USA Market)

Norlox Solutions Pvt. Ltd. · India

Job Type: Full-time

Department: International Sales

Experience: 4–7 years

Location: New Town, Kolkata

Reporting To: Process Head

About the Role:

We are looking for an experienced and result

driven Team Lead - International Sales to lead a sales team focused primarily on the USA market .

The ideal candidate will have strong experience in international sales and may have worked with customers across the USA, UK, Australia, and Canada . The candidate will be responsible for leading the sales team, driving revenue growth, managing sales pipelines, developing client relationships, and ensuring the achievement of sales targets.

Key Responsibilities:

• Lead, manage, motivate, and mentor a team of international sales executives.
• Drive sales and revenue growth in the USA market .
• Set and monitor individual and team sales targets, KPIs, and revenue goals.
• Develop and implement sales strategies for acquiring new customers and expanding existing accounts.
• Manage the complete sales cycle, from lead generation and qualification to negotiation and closing.
• Build and maintain strong relationships with international clients and key decision-makers.
• Monitor sales pipelines and ensure timely and effective follow-up with prospects.
• Conduct regular team meetings, pipeline reviews, and performance evaluations.
• Coach team members on prospecting, objection handling, negotiation, presentation, and closing techniques.
• Support the team in handling high-value opportunities and complex negotiations.
• Analyze sales reports, conversion rates, pipeline performance, and revenue metrics.
• Identify new business opportunities and customer segments within the US market.
• Work closely with Marketing, Operations, and other internal teams to improve lead quality and conversion.
• Maintain accurate sales and customer information in the CRM.
• Handle customer escalations and ensure a high standard of customer experience.
• Monitor market trends, competitor activities, and customer requirements across international markets.

Required Skills & Qualifications:

• Bachelor's degree in Business, Marketing, Sales, Management, or a related field.
• 4–7 years of experience in international sales , with experience in one or more of the following markets: USA, UK, Australia, or Canada .
• Previous experience in a Team Lead, Sales Lead, Sales Manager, or supervisory role .
• Proven track record of achieving and exceeding sales targets.
• Strong understanding of international sales processes and customer buying behavior.
• Excellent verbal and written English communication skills.
• Strong negotiation, presentation, relationship-building, and closing skills.
• Ability to lead, motivate, coach, and develop a sales team.
• Experience working with CRM and sales-management tools.
• Strong analytical and problem-solving abilities.
• Willingness to work according to US business hours/time zones , as required.

Preferred Experience:

• Experience handling clients from USA, UK, Australia, and/or Canada .
• Experience in B2B, B2C, SaaS, services, or high-value international sales.
• Experience managing inbound and/or outbound sales teams.
• Experience with CRM platforms such as Salesforce, HubSpot, Zoho, or similar systems.
• Experience with cold calling, email outreach, LinkedIn prospecting, and other outbound sales activities.
• Experience managing sales pipelines, forecasting, and revenue reporting.

Key Performance Indicators (KPIs):

• Monthly and quarterly revenue achievement
• Team sales-target achievement
• Lead-to-customer conversion rate
• Sales pipeline growth
• Team productivity and individual performance
• Customer acquisition and retention
• Lead follow-up and response performance
• Sales forecast accuracy

Ideal Candidate:

The ideal candidate is a target-oriented and hands-on sales leader with proven international sales experience. Candidates with experience managing customers or sales teams across the USA, UK, Australia, and/or Canada are encouraged to apply.

While experience may come from any of these international markets, the primary responsibility of this position will be to lead the sales team and drive business growth in the USA market .