Client Account Partner

Kumaran Systems · Chennai, India

We are seeking a dynamic and strategic Client Partner to drive growth, strengthen client relationships, and deliver business value across global accounts. This role requires a seasoned professional with deep experience in IT services, strong stakeholder management skills, and a proven ability to manage and expand enterprise accounts across geographies.

Job Description:

Key Responsibilities

Client Relationship Management

• Build and nurture long-term relationships with key stakeholders, including CXOs and senior leadership across global clients
• Act as the primary point of contact and trusted advisor for strategic accounts
• Drive high levels of client satisfaction, retention, and advocacy

Business Growth & Account Management

• Own P&L responsibility for assigned accounts and drive revenue growth
• Identify and develop new business opportunities within existing and new clients
• Lead account planning, forecasting, and strategic growth initiatives

Global Delivery & Execution Oversight

• Collaborate with delivery, technology, and solutioning teams to ensure seamless execution
• Ensure alignment between client expectations and delivery outcomes across geographies
• Manage escalations effectively and ensure timely resolution

Strategic Consulting & Value Creation

• Understand client business challenges and translate them into IT and digital solutions
• Position services across areas such as Digital Transformation, Cloud, Data, and Enterprise Applications
• Drive consultative selling and value-based engagements

Stakeholder & Team Leadership

• Lead cross-functional teams including sales, delivery, and support functions
• Influence internal and external stakeholders to achieve business objectives
• Mentor and guide account managers and emerging leaders

Key Requirements

• 10+ years of experience in IT Services / Consulting
• Proven track record of managing and growing global enterprise accounts
• Experience working with clients across North America, Europe, APAC, or Middle East
• Domain Expertise:
• Strong understanding of IT services (Application Development, Cloud, Data, Digital, etc.)
• Experience in handling multi-million-dollar accounts and complex engagements
• Skills:
• Excellent client-facing, communication, and negotiation skills
• Strong business acumen with P&L ownership experience
• Ability to operate in a global, cross-cultural environment
• Strategic thinking with execution excellence

Preferred Attributes

• Experience in scaling accounts and building long-term partnerships
• Strong network within global enterprise ecosystem
• Exposure to digital transformation initiatives and emerging technologies
• High level of ownership, accountability, and entrepreneurial mindset