Field Service Engineer

Agilent Technologies · Muncie, United States

Job Description

Every day, Agilent Field Service Engineers help customers resolve issues so scientists can make discoveries that enhance quality of life. Through this work, we deliver insights and support that help laboratories operate smoothly and efficiently. As an Agilent Field Service Representative, you will work in a variety of laboratories. An interest in continuously learning about new instruments, software, and consumables is essential. You will use effective communication skills, creativity, and a can-do attitude to solve customer problems and deliver exceptional service that supports customer success.
You will support customers through the on-site installation, preventive maintenance, and repair of Agilent and multi-vendor systems. Our diverse product portfolio includes hardware, software, networking products, and operating systems.
Install and optimize hardware, software, networking products, and system configurations at customer sites in Pennsylvania, Delaware, and southern New Jersey
Diagnose and resolve product performance issues
~ Perform preventive maintenance and repairs

~ Promote customer satisfaction by advising customers on preventive maintenance and system configurations that may affect product performance

~ Respond proactively to potential equipment issues to help prevent unplanned disruptions to customers’ operations

~ Deliver fully integrated solutions that may include peripherals, communications, operating systems, and application software

~ Train customers and other field engineers in hardware and integrated solutions

~ Manage individual repair and PM parts

~ Help drive business growth through our lead program

~ Full completion of all applicable service reports, checklists, and documentation

~ Timely closure of service orders

Bachelor’s degree in chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, or an equivalent combination of education and experience

~ Four+ years of service or laboratory experience working with gas chromatography (GC) or gas chromatography–mass spectrometry (GC-MS) instrumentation

~ Strong interpersonal and customer service skills.

~ Willingness to travel daily throughout the service district to support Agilent customers

~ Ability to travel overnight occasionally for training and customer support

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 22, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email more information about equal employment opportunity protections, please visit

Travel Required:
35% of the Time

Shift:
Services & Support