Customer Support Associate

SafeGold is India’s largest digital gold platform with over 35 million customers and 100 distribution partners across India, Thailand, and the UAE. As a fintech innovator, we're transforming how gold is bought, stored, and sold — using technology to bring efficiency, transparency, and trust to one of the world's most traditional assets. We’ve been consistently recognised for our growth and impact: 9 in 2023 ET Growth Champions (India) 9 in 2024 FT High Growth Companies (Asia) Job Description Answer calls/emails professionally to provide information about products and services, obtain details of complaints/services. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Assisting in KYC verifications checks for customers. Provide resolution on disputed transaction. Promptness in handling escalations/queries raised by customer. Provide excellent customer service at all times Maintain a friendly manner and calm, positive manner when handling complaints Skills Must have Customer Service Calls (Inbound-Outbound)/Email handling experience, social media customer service support knowledge. Stock management Banking background preferred Good to have Digital Marketing/Fraud Complaint handling Qualifications Graduate from any recognized university. Working Days 5 Days a week (Includes Sat and Sunday) Shift timings vary between 7 am - 11 pm