Customer Relations Specialist

Luxmi Estates · India

We're Hiring: Customer Relations Specialist, Ecommerce | Luxmi Tea Group

Luxmi Tea Group is one of India's oldest and most respected names in tea, with a legacy stretching back over 160 years. Under this umbrella sit two distinct brands: Makaibari and Luxmi .

Makaibari is the world's first tea estate to be Biodynamic and Fair Trade certified, nestled in the hills of Darjeeling. It's a name synonymous with heritage, sustainability, and some of the finest orthodox teas in the world, a pioneer that has shaped how the world thinks about ethical, high-quality tea production.

Luxmi brings that same generational expertise into functional and wellness teas, blends crafted for everyday health benefits, from immunity and digestion to stress relief and better sleep. It's where heritage tea making meets modern wellness needs.

Both brands share one root: a family run group with deep estate ownership, generations of expertise, and an unwavering commitment to quality, now bringing that legacy directly to consumers through ecommerce.

We're building our Ecommerce team and are looking for a Customer Relations Specialist.

What you'll do:

You'll be the primary point of contact for our online customers, handling queries across chat, email, and phone with warmth and product knowledge that reflects the heritage and wellness value behind every cup.

Beyond support, this role has a strong sales component. You'll make outbound calls for abandoned cart recovery and customer feedback, where your job isn't just to answer questions, it's to build trust, address hesitations, and convince customers to complete their purchase. Think of yourself as a trusted advisor who genuinely believes in the product and knows how to communicate that value to close the sale.

What we're looking for:

• Excellent verbal and written communication skills, this is the single most important requirement
• A genuine sales mindset: comfort with objection handling, persuasion, and confidently guiding a customer toward a purchase decision
• Prior experience in outbound sales, telecalling, or tele sales is strongly preferred
• Ability to build rapport and trust quickly over calls, chat, and email
• Patience, empathy, and a customer first attitude balanced with a results driven approach
• Interest in tea, wellness, or ecommerce is a plus

If you know how to build trust over a call, turn a 'maybe' into a 'yes,' and want to be part of a team building the digital future for two of India's most storied tea brands, we'd love to hear from you.

This is an entry level/junior role, not a mid or senior level position.

 Compensation: 3.5 to 7 LPA, based on your last drawn salary and experience.

Apply now or send your resume to rehan@luxmigroup.in