Customer Support Specialist

About Us: Pisces Shipping Inc is a leading logistics and freight forwarding company with over two decades of industry experience. We specialize in freight forwarding, door-to-door delivery, customs clearance, transportation, warehousing, and import-export logistics. With operations across Mumbai, Delhi, and Nagpur, we are committed to delivering reliable and efficient logistics solutions to our clients across domestic and internationalmarkets. Website: Working Model: Onsite Location: CBD Belapur, Navi Mumbai Working Days & Hours: Monday to Friday, 10:00 AM - 6:00 PM, and 1st, 3rd & 4th Saturdays, 10:00AM - 2:30 PM. The 2nd Saturday and all Sundays are weekly offs. Budget: 25 to 35k per month Experience: 3-5 years About the Role: We are looking for a Customer Service Executive with experience in the shipping industry to join our growing team. The role will involve handling client and customer communication, coordinating shipping-related requirements, and ensuring smooth resolution of queries and operational concerns. The ideal candidate should have 3–5 years of experience in the shipping industry. You should be comfortable communicating with clients and customers and working in a fixed-shift environment. Key Responsibilities: Handle day-to-day communication with clients and customers, addressing queries and providing timely updates. Coordinate with internal teams to ensure smooth handling and movement of shipments. Manage customer requirements, follow-ups, documentation, and shipping-related queries. Handle and coordinate shipments involving hazardous/dangerous cargo, ensuring requirements are communicated accurately. Act as a point of contact for customers and ensure issues are followed up and resolved efficiently. Maintain accurate records and ensure timely communication regarding shipment status and operational updates. Coordinate with relevant teams to support smooth execution of shipping activities. Provide proactive updates to clients and customers in case of delays, changes, or other shipment-related issues. What We Are Looking For: 3–5 years of experience in customer service, client servicing, or a similar role within the shipping/logistics industry. Strong communication and interpersonal skills, with the ability to confidently interact with clients and customers. Good understanding of shipping operations , documentation, and customer coordination. Ability to manage multiple queries and requirements while maintaining attention to detail. Proactive, responsible, and customer-focused approach to work. Why Join Us? Be a part of an established logistics company with over 20 years of industry expertise. Work with a collaborative and experienced finance team. Gain exposure to multi-branch accounting operations. Stable work environment with opportunities to enhance your accounting expertise.