ELIGIBILITY SUPERVISOR - SES - 60046584

State of Florida · United States

Requisition No: 879387 Agency: Children and Families Working Title: ELIGIBILITY SUPERVISOR - SES - 60046584 Pay Plan: SES Position Number: 60046584 Salary: $1,577.46 - $2,869.69 Bi-Weekly Posting Closing Date: 08/13/2026 Total Compensation Estimator Tool Eligibility Supervisor – SES This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered. This position is for an Economic Self-Sufficiency Specialist Supervisor – SES. This position is located in Lee County. Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment. The bi-weekly salary range for this position is $1,577.46 - $2,869.69. The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

EXAMPLES OF WORK PERFORMED:

• Supervise ESS Staff.
• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Review and analyze error-prone and complex cases to evaluate the quality and quantity of services.
• Conduct training and mentor staff.
• Plan, evaluate, lead and guide staff towards continuous quality improvement.
• Lead their team in such a manner that enhances customer service and the goals of the agency.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent people skills.
• Knowledge of public assistance program objectives and policies.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

MINIMUM REQUIREMENTS

• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR an Associate degree or higher from an accredited college or university can substitute for the experience.
• OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Plus minimum of two years of processing experience in the Economic Self-Sufficiency Program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II).
• Must be willing to travel.