Senior Manager HR Operations

Ace Recruitment & Placement Consultants Pvt. Ltd. · Mumbai, India

About the Role

We are looking for an experienced HR Operations professional to lead and strengthen the HR Operations function. The role will be responsible for ensuring seamless employee lifecycle processes, maintaining high service levels and TATs, ensuring HR data accuracy, driving process improvements and leveraging technology and automation to enhance operational efficiency and employee experience.

The ideal candidate should have strong hands-on experience in HR Operations, HRIS, employee lifecycle management, HR MIS, process automation and team management .

Key Responsibilities

1. Employee Joining & Exit Management

• Define, document and implement SOPs and processes for HR Operations.
• Ensure seamless and timely completion of joining, onboarding and exit formalities .
• Ensure accuracy and completeness of employee data and documentation.
• Implement and monitor maker-checker controls across HR Operations processes.
• Ensure adherence to defined TATs, processes and compliance requirements .
• Conduct periodic audits/reviews of HR data and operational processes.

2. Employee Lifecycle Management

• Manage HR Operations processes including transfers, confirmations, employment letters, employee data updates and documentation .
• Ensure timely and accurate updation of employee records in HRIS/HRMS systems .
• Manage consultant and intern databases and related HR processes.
• Prepare and maintain accurate HR MIS and dashboards for management.
• Provide employee data to internal stakeholders including Finance, Administration, Compliance, Risk and HRBPs .

3. Outsourced / Off-Roll Employee Management

• Coordinate with external vendors for effective management of outsourced employees.
• Manage queries and operational requirements related to off-roll employees.
• Maintain accurate off-roll/outsourced employee databases .
• Ensure timely and accurate reporting of off-roll employee data.
• Manage the hiring, onboarding and documentation process for off-roll associates.
• Coordinate with vendors to ensure compliance with defined processes and statutory requirements.

4. HR Process Automation & Digitalisation

• Identify opportunities to automate and digitise HR Operations processes .
• Work closely with HR Technology and IT teams to implement process automation.
• Explore the use of AI and digital tools to improve efficiency, accuracy and employee experience.
• Drive process restructuring and simplification to improve TAT, accuracy and service delivery .
• Identify opportunities for reducing manual intervention and improving HR operational controls.

5. Process Improvement, MIS & Team Management

• Establish and monitor monthly, quarterly and annual HR Operations deliverables.
• Prepare and publish HR Operations dashboards, MIS and performance reports .
• Track process performance against defined SLA/TAT and quality parameters .
• Drive continuous improvement initiatives across HR Operations.
• Ensure adequate process documentation and business continuity/back-up for critical HR processes.
• Lead, mentor and motivate the HR Operations team to deliver high-quality employee services.
• Ensure adherence to all applicable HR policies, statutory, regulatory and compliance requirements .

Key Stakeholder Management

Internal Stakeholders:

• VP – HR
• HR Business Partners
• HR Technology / HRIS Team
• Finance & Accounts
• Administration
• Compliance
• Risk
• Business / Branch Teams
• Employees

External Stakeholders:

• HR Operations / Compliance Vendors
• Background Verification Vendors
• Medical Vendors
• Outsourcing / Staffing Vendors

Candidate Profile

Education

• Graduate with MBA / PG qualification in Human Resources .
• Full-time MBA from a reputed institute preferred.

Experience

• 10–14 years of relevant experience in HR Operations.
• Strong experience in managing employee lifecycle processes and HR Operations teams .
• Experience in a structured, process-driven organisation; experience in insurance, BFSI or financial services would be an advantage.

Required Skills & Expertise

• HR Operations
• Employee Lifecycle Management
• HRIS / HRMS
• Workline HRIS
• HR MIS & Reporting
• Employee Data Management
• Joining & Exit Management
• Off-Roll / Outsourced Employee Management
• Process Design & SOP Development
• Process Automation & Digitalisation
• HR Technology
• AI / Automation in HR
• Process Improvement
• TAT / SLA Management
• HR Compliance
• Vendor Management
• Team Management
• Dashboard & MIS Preparation

Key Competencies

• Strong process orientation
• High attention to detail and accuracy
• Technology orientation and willingness to adopt new tools
• Innovation and continuous improvement mindset
• Strong analytical and problem-solving skills
• Stakeholder management
• Team leadership and collaboration
• Employee-centric approach
• Commercial orientation
• Strong execution and ownership
• Ability to manage multiple priorities and deliver within defined timelines

Ideal Candidate

An HR Operations professional who can manage the complete employee lifecycle, strengthen operational controls, lead a team and drive HR digitalisation/automation , while continuously improving TAT, accuracy and employee experience.

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