Remote Sage Customer Account Manager

Pinnacle, the technology solution division of K3 Advisory Group, is seeking a Sage Customer Account Manager to join our team. This role will be responsible for managing customer accounts, growing revenue, maintaining strong relationships, and ensuring customer satisfaction with our software solutions. You will serve as the primary point of contact for customers, addressing their enquiries, concerns, and providing guidance with assistance as required on how to maximise the value of our solutions within their organisation. This role is predominantly based from home, with travel to an office or client site as needed. Key Responsibilities Customer Relationship Management Develop and nurture strong customer relationships to gain a deep understanding of their business objectives and challenges, ensuring our software and services effectively support their processes and goals. Act as the main point of contact for customer enquiries and issues while collaborating with the customer success leader for escalations. Conduct regular check-ins / reviews with customers to assess satisfaction levels and identify opportunities for improvement including Expansion, Upgrade, Migration – virtually and face-to-face. Own a sales target against your account portfolio and ensure that your engagement with the Customer aligns with Pinnacle Base expansion strategy. Manage the Sales Process via the internal SSA/ISO/CRM system Maintain and manage your account portfolio CRM Data - Update and maintain accurate customer information and sales activities in the CRM system. Solution Guidance Introduce