Voice process

Position Voice Process Associate – Amazon Ring Project

Employment Type Permanent

Experience

Fresher or 0–2 Years

Qualification

12th Pass / Any Graduate Freshers are welcome to apply.

Job Location

Perungalathur, Chennai

Shift

Night Shift (6:00 PM – 3:00 AM) (Shift timings may vary based on business requirements.)

Transportation

Free cab facility available within a 25 km radius of the office.

Key Responsibilities

Handle customer queries professionally over voice calls. Deliver excellent customer service and ensure customer satisfaction. Understand customer concerns and provide accurate resolutions. Maintain a positive, empathetic, and professional attitude during interactions. Escalate unresolved issues to the appropriate team when required. Follow company policies, quality standards, and process guidelines. Maintain confidentiality and accuracy while handling customer information.

Required Skills

Excellent English communication skills (Mandatory). Clear pronunciation and fluent spoken English. Good listening and comprehension skills. Strong problem-solving and analytical thinking. Positive attitude with a customer-first approach. Ability to work in a fast-paced environment. Willingness to work in rotational/night shifts. Basic computer knowledge and typing skills.

Preferred Candidate Profile

Freshers with strong English communication are highly encouraged to apply. Candidates with 0–2 years of experience in Customer Support, Voice Process, BPO, or Call Center will have an added advantage. Good interpersonal skills and the ability to handle customers confidently. Immediate joiners are preferred.

Interview Process

HR Screening Assessment Service Delivery Round

Interview Mode

Face-to-Face (Monday to Friday, 10:00 AM – 3:00 PM)

Project

Amazon Ring Project

Important Note

Communication skills are the primary selection criteria. Candidates with excellent spoken English and confidence will be preferred, even if they are freshers with no prior experience.