Head - talent transformation (training)

Position: Head – Training

Location: Gurgaon

Employment type: Permanent

Job type: Full time

Profile Summary:

Atain is looking for a Head – Talent Transformation to manage team of Talent Transformation Team. The position is responsible for the overall quality assurance & Talent Transformations.

Primary Job Responsibility:

Forming strategies pertaining to smooth functioning, development and execution of various tasks for the Talent Transformation team keeping in mind the vision of the organization Establish benchmarks for quality Talent Transformation services and maintain the same Ensure effective implementation of systems and processes for measuring and monitoring the effectiveness of the Talent Transformation Plan budgetary projections pertaining to Talent Transformation so as to fulfil the learning needs of the growing organization Help in successful implementation of new channels of learning and development focusing on both conventional and non-conventional forms of Talent Transformation leading to optimization of the Talent Transformation Leads client presentations and reviews Manages client deliverables specific to Talent Transformation and reviews Talent Transformation performance with existing clients Provides RFP Inputs and creates solutions to potential businesses Perform periodic assessments of classroom/facilitation skills of direct reports (Trainer Certification, Trainer Feedback Observation & Focus Group Discussions) Works with cross-functional teams to work retention plans thru employee engagement

Education and Essential Experience:

Graduate in any discipline, with above average academic profile With 5 years – 8 years Talent Transformation experience in BPO or Call Center industry At least 3 years of experience as Senior Talent Transformation Manager Experience of managing a large scale Operations Talent Transformation Department Familiarity with traditional and modern Talent Transformation methods (mentoring, coaching, on-the-job or in classroom Talent Transformation, e-learning, workshops, simulations etc.) Strong understanding of business goals and standards for customer service Ability to communicate effectively with senior management and other departments Experience developing yearly Talent Transformation plans and materials for all departments throughout the company Ability to effectively organize and manage multiple Talent Transformation initiatives simultaneously Flexible and adaptive to work schedules

Key Enablers:

Excellent communication and leadership skills Ability to Measure and Assess Staff Talent Transformation Needs Strong Communication and Interpersonal skills Innovative Thinking Critical Thinking Judgment and Decision Making skills Service Orientation skills Time Management Operations Analysis - Analyzing needs and product requirements to create a design. Complex Problem Solving skills Negotiation Skills Excellent oral and written communication skills Good client interfacing skills

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.