Telesales Team Lead

Makoons Play School · Delhi, India

Job Description – Telesales Team Lead

Position: Telesales Team Lead Employment Type: Full-Time

About the Role

Makoons Play School is looking for an experienced and target-driven Telesales Team Lead to lead and manage the telesales team, drive admissions and business inquiries, and ensure high conversion rates through effective team performance and customer engagement. The ideal candidate should have strong leadership skills, telesales experience, and the ability to motivate a team to achieve monthly targets.

Key Responsibilities

• Lead, manage, and mentor the telesales team to achieve daily, weekly, and monthly targets.
• Monitor outbound and inbound calling activities and ensure timely follow-ups with prospective customers.
• Track team performance, call quality, conversion ratios, and productivity metrics.
• Provide regular coaching, training, and performance feedback to team members.
• Develop calling strategies and scripts to improve lead conversion and customer engagement.
• Coordinate with the marketing and admissions teams to ensure smooth lead allocation and management.
• Handle escalated customer queries and resolve issues professionally.
• Prepare daily and weekly MIS reports and share performance updates with management.
• Maintain accurate CRM records and ensure proper documentation of all customer interactions.
• Drive team motivation and maintain a high-performance sales culture.

Required Skills

• Strong leadership and team management abilities.
• Excellent communication and negotiation skills.
• Proven experience in telesales, telecalling, or inside sales.
• Strong understanding of CRM systems and lead management processes.
• Ability to analyze sales data and improve team performance.
• Target-oriented with excellent problem-solving and decision-making skills.
• Proficiency in Microsoft Excel and reporting tools.

Qualifications

• Graduate in any discipline; MBA or relevant sales/management certification will be an added advantage.
• Experience: 3–6 years in Telesales/Inside Sales, with at least 1–2 years in a Team Lead or supervisory role.
• Experience in the Education, Preschool, EdTech, or Service industry will be preferred.

What We Offer

• Opportunity to lead a growing telesales team in one of India’s fastest-growing preschool networks.
• Performance-driven work environment with career growth opportunities.
• Supportive and collaborative team culture.
• Exposure to high-impact admissions and business growth initiatives.