Regional Retail Trainer

The Sleep Company · Bengaluru, India

*Company: The Sleep Company (Comfort Grid Technologies Private Limited) *

*Location: Bangalore *

*Role Overview *

The Regional Retail Trainer is responsible for implementing and driving the retail training

strategy. This role will focus on enhancing the capabilities of our retail staff, promoting brand

standards, ensuring consistency in product knowledge, and improving sales performance. The

Regional Retail Trainer will work closely with store managers, staff, and leadership teams to

deliver effective training programs that elevate the overall customer experience and achieve

business objectives.

*Key Responsibilities *

*Training Development & Delivery *

• Conduct onsite and virtual training sessions for retail teams across the region, focusing on

product knowledge, customer service, sales techniques, and brand values.

• Develop and customize training content to align with regional needs, ensuring relevancy to

the specific market and store dynamics.

• Organize and lead regional training workshops, webinars, and one-on-one coaching

sessions.

*Retail Performance Support *

• Monitor and assess the effectiveness of training programs through feedback, quizzes, and

performance metrics.

• Work with regional leadership to identify knowledge gaps and areas of improvement within

the retail teams.

• Provide ongoing support to ensure continuous learning, development, and consistent

application of training.

*Coaching & Mentoring *

• Provide coaching to store managers and key staff members to foster skill development

and improve sales performance.

• Act as a mentor to new employees, guiding them through the onboarding process and

helping them acclimate to the company’s culture and expectations.

*Collaboration & Reporting *

• Collaborate with the National Training Manager and other HR/Training staff to align

training strategies with broader company goals.

• Provide regular reports on training progress, challenges, and outcomes to the National

Training Manager and regional leadership.

• Share best practices and success stories across regions to drive continuous improvement.

*Product Knowledge & Brand Advocacy *

• Ensure that all retail teams are thoroughly trained on The Sleep Company’s products,

enabling them to effectively communicate product features, benefits, and unique selling

points to customers.

• Champion brand values and customer service excellence in all training programs.

*Event & Retail Support *

• Participate in regional sales events, product launches, and special promotions, offering

training and support to retail staff as needed.

• Occasionally visit retail locations to observe staff performance and conduct refresher

training sessions.