Help Desk Specialist

Tekmanagement · United States

Salary: $41,600 - 49,920 per year Requirements:

• We are looking for someone with 1–3 years of IT experience; MSP background is a plus.
• We need a solid grasp of networking fundamentals, including TCP/IP, IP addressing, and firewalls, along with Windows operating system troubleshooting.
• We value hands-on experience with Active Directory, Office 365, Entra/Azure AD, and Group Policy.
• We expect clear, calm, and professional communication with customers and colleagues.
• We are looking for someone who thrives in a collaborative, fast-paced environment and welcomes feedback as part of growth.
• We need strong technical understanding in modern cloud and cybersecurity environments.
• We value problem-solving and critical-thinking skills that go beyond simply closing a ticket.
• We expect effective time management and the ability to prioritize work without compromising quality.
• We need adaptability and accountability, with a willingness to own your work and adjust to change.
• We value a customer-service mindset that makes each client feel supported and appreciated.
• We are looking for integrity, humility, a cheerful service-oriented attitude, protectiveness, and dependability.
• We require the ability to remain seated at a computer workstation for extended periods.
• We require the ability to sit, stand, bend, stoop, and reach throughout the workday.
• We require the ability to lift, carry, and move items up to 50 lbs, occasionally more with assistance.
• We require help desk experience and Windows experience.

• We handle incoming tickets on our Help Desk board and work toward prompt resolution.
• We troubleshoot issues across networking, Windows fundamentals, and cloud services such as Office 365.
• We contribute to documentation and process improvements so every client interaction reflects our service standards.
• We take part in internal meetings, ticket cleanup, and triage work, which accounts for about 15% of the role.
• We continue building our skills through certifications and ongoing training.
• We deliver highly responsive, high-quality technical support to our clients.
• We provide customer service at a consistently high level and work as engaged team players.

• Active Directory
• Azure
• Cloud
• Support
• Office 365
• TCP/IP
• Windows

More:

We are Tekmanagement, a values-based Managed Services Provider serving small businesses across Southern Oregon with reliable, relationship-driven technology solutions. We are built on integrity, humility, service, and protectiveness, and we are committed to helping our team grow in a meaningful IT career. This full-time, in-person System Support Technician I role is primarily office-based, with possible hybrid flexibility as you develop, and follows a Monday through Friday schedule from 8:00 AM to 5:00 PM with a one-hour unpaid lunch. We offer structured onboarding, professional development, and opportunities for certification, all within a small but mighty team that values respect, humor, care, and community impact.

last updated 39 week of 2026