ServiceNow Program Manager – Platform, Delivery & Operations

Qloron Pvt Ltd · Bangalore, India

 Job ID: QTSUL08430

 Experience:  8+ Years

 Location:  Pune / Hyderabad

 Work Mode:  On-site / Hybrid as required by the project

We are looking for an experienced ServiceNow Program Manager  to manage end-to-end ServiceNow programs across business engagement, platform delivery, project management, operations, governance, and continuous improvement .

The ideal candidate should combine strong ServiceNow functional knowledge  with proven program management, stakeholder management, delivery governance, and operational leadership skills.

Business & Stakeholder Management

• Act as the primary ServiceNow engagement point for business and technology stakeholders.
• Understand business requirements, pain points, and objectives and map them to ServiceNow capabilities.
• Facilitate discussions with Process Owners, Product Owners, Architects, SMEs, and business teams.
• Manage priorities, dependencies, risks, escalations, and stakeholder expectations.
• Provide clear status updates and recommendations to senior leadership.

Program & Project Management

• Manage end-to-end ServiceNow implementations, enhancements, releases, and operational initiatives.
• Establish project plans, milestones, dependencies, resource plans, and delivery timelines.
• Manage multiple initiatives across ServiceNow modules and teams.
• Track scope, budget, risks, issues, dependencies, and overall delivery health.
• Coordinate internal teams, ServiceNow partners, vendors, and business stakeholders.
• Ensure delivery within agreed timelines, quality standards, and scope.

ServiceNow Functional & Capability Management

• Maintain strong knowledge of ServiceNow platform capabilities.
• Recommend OOTB ServiceNow functionality  before considering customization.
• Coordinate with Architects and SMEs to validate technical feasibility.
• Translate requirements into Epics, Features, User Stories, acceptance criteria, and deliverables .
• Support ServiceNow roadmap and backlog prioritization based on business value.

Governance & Continuous Improvement

• Establish and maintain ServiceNow governance across delivery and operations.
• Ensure adherence to architecture, security, development, change, and release standards.
• Drive standardization, automation, platform optimization, and technical debt reduction.
• Facilitate governance reviews, steering committees, operational reviews, and program status meetings.
• Improve ServiceNow adoption, user experience, process maturity, and operational efficiency.

✅ 8+ years of overall IT experience

✅ Significant experience managing ServiceNow programs

✅ End-to-end ServiceNow implementation, enhancement & operations experience

✅ Strong knowledge of multiple ServiceNow areas, including:

• ITSM
• CSDM / CMDB
• ITAM
• SPM
• GRC / IRM
• Security Operations / VR

✅ Strong understanding of ITIL and Service Management

✅ Agile / Scrum and Hybrid delivery experience

✅ Strong planning, scheduling and resource management skills

✅ Risk, issue and dependency management

✅ ServiceNow release management, testing, deployment and production operations

• End-to-end program/project management
• Planning & scheduling
• Delivery governance
• Budget & resource management
• Risk & issue management
• Dependency management

• Business & executive engagement
• Demand & requirements management
• Cross-functional coordination
• Conflict & escalation management
• Executive reporting and communication

• ServiceNow Certified System Administrator (CSA)
• ITIL 4 Foundation
• PMP / PRINCE2 / Equivalent

We are looking for a hands-on ServiceNow Program Manager  who can bridge business requirements and ServiceNow capabilities while effectively managing delivery, operations, governance, and senior stakeholders.

 Interested candidates can share their updated CV and mention:

Job ID: QTSUL08430 – ServiceNow Program Manager

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