IT Support Technician

E.M. Duggan · United States

Salary: $60,000 - 75,000 per year Requirements:

• We prefer an associate degree in Information Technology, Computer Science, or a related discipline.
• We prefer 1–5 years of experience in IT support, help desk, or technical support.
• We will consider an equivalent mix of education, training, and hands-on experience.
• We need knowledge of Microsoft Windows operating systems and Microsoft 365.
• We value familiarity with Azure AD/Entra and user account administration.
• We look for understanding of computer hardware, networking basics, printers, and mobile device management.
• We prefer experience supporting cloud-based applications and collaboration platforms.
• We need awareness of cybersecurity best practices and endpoint security solutions.
• We prefer experience with ticketing systems and remote support tools.
• We seek strong customer service and interpersonal skills.
• We need excellent verbal and written communication abilities.
• We value a methodical and independent approach to troubleshooting.
• We look for strong organizational skills and close attention to detail.
• We need the ability to manage multiple priorities in a fast-paced environment.
• We want a willingness to learn new technologies and broaden technical knowledge.
• We require the ability to lift and carry computer equipment and related technology up to 50 pounds.
• We need the ability to move throughout office, warehouse, and jobsite environments as needed.
• We require the ability to sit, stand, walk, bend, and use computer equipment for extended periods.
• We require 1 year of IT support experience.

• We provide first-level technical support for employees in office and field settings.
• We respond to help desk requests, troubleshoot issues, and resolve technical problems promptly.
• We install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripherals.
• We assist users with Microsoft 365 apps, email, collaboration tools, and business software.
• We support onboarding and offboarding, including equipment setup, account creation, and access management.
• We help maintain company networks, internet connectivity, wireless systems, and related infrastructure.
• We monitor and troubleshoot hardware, software, and connectivity issues.
• We support server, workstation, and cloud-based systems under the direction of the IT Manager.
• We perform software updates, patching, and routine system maintenance.
• We maintain accurate inventory records for computers, mobile devices, software licenses, and IT assets.
• We coordinate equipment deployment, replacement, and recovery.
• We document technical procedures, configurations, and support resolutions.
• We follow company cybersecurity policies and best practices.
• We assist with endpoint protection, multi-factor authentication, and security awareness efforts.
• We help maintain user accounts, permissions, and access controls.
• We report and escalate security concerns or incidents to the IT Manager.
• We assist the IT Manager with technology projects, upgrades, system rollouts, and process improvements.
• We participate in testing, deployment, and training for new technologies.
• We support technology initiatives that improve operational efficiency across the organization.

• Azure
• Cloud
• Hardware
• Support
• Microsoft 365
• Mobile
• Security
• Windows
• Office 365
• Network

More:

RTH Mechanical is seeking a motivated, customer-focused IT Support Technician to join our Information Technology team. We work closely with the IT Manager to support and maintain our technology environment across office and field operations in a CMMC setting. This role serves as the first point of contact for end-user support and provides assistance with hardware, software, networking, mobile devices, and systems issues. We offer a competitive salary of $60,000 to $75,000 per year, performance-based bonuses, comprehensive health, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off and holidays, life insurance, tuition reimbursement, and opportunities for professional growth. The position is in person.

last updated 39 week of 2026