Service Delivery Manager

HCLTech · Nagpur, India

Position Overview:

• Should have around 15 years of experience in Service Delivery.
• Very good communication skills.
• Should have good experience on Agile way of working and delivery – should have delivered transformation programs end to end.

DEX: should have good experience on the following;

• Connect with the customer / team to understand the business problem, experience in terms of creating technology solutions and also do a delivery planning and guide the team on peer review and should have experience in terms of managing those.
• Challenge the team and customer on either delivery execution, scope, timelines along with giving solutions that solve the problems. Should be thinking on feet kind of professional.

Solution / Technology mind set;

• Should be coming from a technology background.
• Able to conceptualize the solution and should be able to drive customer conversation for a business problem, with a conceptual architecture, solution, delivery plan.
• Aware of the latest trends on what is happening in Digital space.

Operational and finance management experience;

• Responsible for managing P&L for the account. Should be on top of revenue, margin, ARC, utilization along with organization parameters that are required to be owned, tracked and taken accountability for.
• Manage sales, delivery, customer, internal stakeholders, external stakeholders and should be one SPOC who is accountable for managing end to end delivery.

Customer stakeholder management;

• Experience in terms of managing customer comms, team coms and ensure that agile way of working along with impediment management with team or customer.
• Should have a agile way of Governance experience both with teams and customer to measure the progress of delivery.