Presales Executive

Ram India Group · Pune division, India

Company Description Ram India Group is a well-established real estate developer based in Pune, known for delivering quality residential and commercial projects. Founded in 1991, the group has built a strong reputation for thoughtful design, reliable construction, and customer-focused development. Over the years, Ram India Group has consistently aimed to provide well-planned spaces that meet modern lifestyle and business needs. Potential team members can expect to join an organization that values professionalism, long-term relationships, and continuous improvement in the real estate sector.

• Handle all incoming inquiries from phone calls, website, social media, digital campaigns, walk-ins, and channel partners.
• Make outbound calls to prospective customers generated through various marketing campaigns.
• Qualify leads based on customer requirements, budget, location preference, and purchase intent.
• Explain project features, amenities, pricing, payment plans, and offers to prospective buyers.
• Schedule and coordinate site visits with the sales team.
• Maintain accurate customer records in the CRM system.
• Follow up with leads regularly through calls, WhatsApp, emails, and SMS.
• Ensure timely lead assignment and tracking until handover to the sales team.
• Coordinate with marketing and sales teams to improve lead conversion.
• Maintain daily call logs, follow-up schedules, and lead status reports.
• Achieve individual KPIs related to lead qualification, site visit generation, and customer engagement.
• Address basic customer queries professionally and escalate complex issues when required.
• Stay updated on project inventory, pricing revisions, offers, and market trends.

• Excellent verbal and written communication skills in English, Hindi, and the local language.
• Strong interpersonal and customer relationship management skills.
• Ability to build rapport with prospective customers.
• Good negotiation and persuasion skills.
• Strong organizational and time management abilities.
• Proficiency in CRM software, MS Excel, MS Word, and Google Workspace.
• Ability to multitask in a fast-paced sales environment.

• Bachelor's degree in any discipline.
• 1–3 years of experience in pre-sales, telesales, customer support, or inside sales.
• Experience in the real estate industry is preferred.
• Fresh graduates with excellent communication skills may also be considered.

• Number of qualified leads generated.
• Site visits scheduled.
• Site visit conversion rate.
• Customer response time.
• Follow-up adherence.
• CRM data accuracy.
• Lead-to-sales conversion support.
• Customer satisfaction scores.

• Positive attitude and self-motivated.
• Customer-centric mindset.
• Ability to work under sales targets.
• Professional telephone etiquette.
• Strong follow-up discipline.
• Team player with a willingness to learn.

• Competitive salary.
• Performance-based incentives.
• Career growth opportunities.
• Training and professional development.
• Employee engagement and recognition programs.