Servicenow delivery leader

We are looking for a "Service Now Delivery leader " for our global IT services provider

Location: Pune/ Bangalore/ Chennai/Hyderabad

20+ years of managing Service Now projects

Experience in Service Now (ITSM, ITAM, CSM, ITOM, IRM, CMDB)

Key Responsibilities

Lead and manage large-scale Service Now delivery programs across multiple clients Own end-to-end project lifecycle – from solution design to implementation and support Ensure alignment with ITIL best practices and enterprise standards Oversee program governance, risk management, and stakeholder communication Collaborate with cross-functional teams including architecture, consulting, and operations Provide strategic direction on Service Now platform capabilities and roadmap Mentor and lead high-performing delivery teams

Required Skills & Experience

20+ years of experience in IT services delivery, with strong exposure to Service Now Proven experience leading large-scale Service Now implementations Deep understanding of: Incident Management Problem Management Change Management Service Request Management Configuration Management Hands-on experience in designing / customizing Service Now modules Strong knowledge of project delivery lifecycle and methodologies (Agile / Waterfall) Experience working with cloud technologies and Saa S environments Excellent stakeholder management and communication skills Strong analytical and consultative mindset