Lead Application Engineer

FRIEDMANS HOME IMPROVEMENT · United States

Salary: $125,000 - 150,000 per year Requirements:

• We require a bachelors degree in computer science or a related field, or equivalent experience.
• We need 5+ years of enterprise application or ERP development experience, including 3+ years of hands-on D365 F&O development or architecture experience.
• Microsoft Certified: Dynamics 365 Finance and Operations Apps Developer Associate or Solution Architect Expert is preferred.
• A combination of education and experience that demonstrates the required qualifications and skills will be considered.
• A valid drivers license is required for occasional travel to our Sonoma County and Mendocino County retail store and distribution center locations.
• We are looking for expert-level proficiency in X++, C#, and D365 F&O architecture, including extension models and performance tuning.
• We need the ability to design cross-system architectures and critical integrations across ERP, eCommerce, and the data platform.
• We value demonstrated ownership of release lifecycles, including environment strategy and Azure DevOps pipeline standards.
• We need the ability to establish and enforce coding, code review, documentation, and change-control standards across a team.
• Working knowledge of security, compliance, and performance requirements for ERP customizations is required.
• We need experience evaluating vendor-supplied software and making build-versus-buy recommendations.
• Experience leading Agile delivery with internal and partner development teams, including standups, backlog prioritization, and iteration planning, is important.
• We value demonstrated mentorship and the ability to set technical direction for other engineers.
• Strong communication skills are needed to translate technical concepts into clear, business-friendly language.
• The ability to stay composed and communicate clearly with stakeholders while managing production incidents under pressure is required.

• We own architecture-level D365 F&O customizations, interdepartmental system design, and critical cross-system integrations.
• We diagnose and resolve the most complex production incidents through code, configuration, or data fixes, using root cause analysis and corrective action.
• We serve as the primary on-call escalation point for major production issues.
• We provide architecture and integration oversight across our broader application portfolio, including eCommerce, Power BI/data platform, Power Platform, and third-party applications.
• We evaluate vendor-supplied software products and recommend new or replacement solutions.
• We own the D365 release lifecycle, including deployment strategy, environment management, and Azure DevOps pipeline standards.
• We set and continuously improve standards for coding, code review, documentation, change control, support methods, and technical processes.
• We ensure customizations and development work meet security, compliance, and performance standards.
• We develop automation to reduce manual and repetitive work.
• We provide day-to-day technical guidance and mentorship to Application Engineer I and II team members.
• We drive cross-functional collaboration with business stakeholders, vendors, and technology teams on complex technical requirements, projects, and incidents.
• We respond to Technical Work Order requests and work to meet team response and individual resolution SLA targets.
• We lead standups with development partners and set technical priorities.
• We collaborate with Microsoft Support and third-party implementation partners on complex technical issues.
• We support scheduled off-hours work such as code release deployments and respond to emergency after-hours pages according to policy.
• We perform other duties as assigned.

• Architect
• Azure
• C#
• DevOps
• ERP
• Support
• Power BI
• Security
• Office 365
• Cloud
• Hardware

More:

We are Friedmans Home Improvement, and this Lead Application Engineer role is based at our headquarters in Petaluma, CA. The position centers on Dynamics 365 Finance & Operations while also providing technical ownership across our broader business application portfolio, including Sana Commerce, Power BI and data platforms, Power Platform, and integrated third-party applications. This is a non-exempt role with full-time and part-time scheduling options available Sunday through Saturday between 6:00am and 9:00pm to support business needs. We offer team member benefits such as an employee discount on merchandise, store bonus eligibility, Team Member of the Quarter opportunities, tuition reimbursement, and a 401(k). We are an equal opportunity employer committed to a diverse and inclusive workplace.

last updated 39 week of 2026