SUPV II CUSTOMER SERVICE

This job is with TE Connectivity, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. POSITION : Supply Chain Analyst JOB TITLE : Supply Chain Analyst Band level : 5-3 LOCATION : Pune BU : Global Automotive SEGMENT : Transportation Solutions (India) COMPANY TE Connectivity Ltd. is a $17.26 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. BU / FUNCTION DESCRIPTION Transportation Solutions BU makes products for Connecting and Sensing Data, Power and Signal for vehicles ranging from Two wheelers to Heavy Commercial trucks. There is a clear business strategy till 2025 to support the business growth. The growth is driven mainly driven from localization of Core India Specific products and also New technology products. ROLE OBJECTIVE To establish "Single source of Truth" by integrating and maintaining all Key performance metrics of SCM/CS LIVE through Tableau/Power BI To define the Capacity/Demand ratio for each part at each source location and make a trigger mechanism for new capacity To optimize the supply network by exploring opportunities to increase sea vs Air movement from Source country to India Warehouse and exploring clubbing opportunities at Source. Need to closely work with SCM team and Global Logistics team for integrated results. To continuously monitor the ageing stock (SCM) and ageing orders (CS) RESPONSIBILITIES Capacity/Demand ratio: Establish the C/D ratio of each part in each source plant and work with Planner for getting enhanced capacity as per demand. Also work with Demand team and Sales & Marketing to get validated 24 months forecast Supply Network Optimization: To optimize the supply network by exploring opportunities to increase sea vs Air movement from Source country to India Warehouse and also exploring clubbing opportunities at Source. Need to closely work with SCM team and Global Logistics team for integrated results. Monitor ageing stock and orders: To continuously monitor the ageing stock (SCM) and ageing orders (CS) and work with CS/SCM/sales & marketing to liquidate those stocks/orders. Analytics: Work with application and product marketing and managing alternate part master. EDUCATION/KNOWLEDGE MBA in Supply Chain Expertise in Excel Understanding of Tableau/Power BI Understanding in SAP IBP CRITICAL EXPERIENCE 2 to 5 years of experience Handling large scale transformational SCM projects like SAP IBP/APO. Extensive exposure to Excel/Macros. Experience in Plant production planning. COMPETENCIES SAP IBP - Conduct the IBP execution starting from demand review, supply review and integrated reconciliation Strategic agility - Long Term capacity planning. Supply network planning - Supply Network optimization by choosing the right network (Factory - SKU's - Depot) based on the minimum total delivered cost (Freight Cost, Conversion Cost, Raw material cost and Tax benefit). Frequency from factory to warehouse). Ability to understand customer requirements. Stakeholder alignment - Developing relationships and partnerships with key customers, industry leaders and core suppliers. MOTIVATIONAL/CULTURAL FIT Problem solving Passion for work Results driven Clear and concise communication Job Overview Responsible for the day-to-day management of the Customer Service team and its activities. Job Requirements Managing a team of customer service associates, focusing on time and attendance, performance reviews, and career development. Enabling team members to solve problems and empowering them, when appropriate, to implement solutions on their own. Investigating and resolving customer issues; building and maintaining strong business relationships with customers. Establishing customer service work processes and standards in line with organizational customer service initiatives and goals. What your background should look like Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork