Professional Services Manager

Roles & Responsibilities:  Responsible for Program Management: Manage multiple challenging projects concurrently from initiation through execution and closure.  Monitor project progress throughout the project lifecycle, communicate project status effectively to senior management through reports, presentations, and individual meetings.  Build and provide direction to project teams, create and foster communication among team members.  Manage Kick-off Meetings (multi-geographical, multi-vertical Fortune 1000 Global customers).  Customer Engagement: coordinating with internal and external stakeholders.  Enable Presales & Pilots for Tech Wins.  Support contract & SOW reviews & address prospect concerns during the sales process.  Identify resource needs, constraints, and inter-dependencies.  Capture and manage project risks and issues and associated mitigation strategies.  Proactively engage other members & collaborate of the organization with specific subject knowledge to resolve issues or provide assistance.  Monitor and control project budgets.  Provide project management training, assistance, and mentoring on project management methodologies, tools, and techniques.  Utilize analytical skills to make critical decisions and recommendations to solve project-related problems.  Resource Planning & mentoring the internal team.  Lead New Initiatives: Enable brainstorming sessions with the team to gather innovative approaches. Qualifications & Skills:  Bachelor's degree in a relevant field such as Business Administration, Computer Science, Engineering, or a related discipline.  Additional certifications in project management (e.g., PMP, PRINCE2) or relevant industry certifications would be advantageous.  Minimum 5 years of experience required in roles such as Project Manager, Delivery Manager, or similar customer-facing positions.  Hands-on experience in a project management role and delivering multiple and complex projects (Operations / Transitions / Migrations/ Supply Chain/ Procurement-S2P, P2P, and S2C).  Candidates having an enterprise software background in the initial career phase and gradually moved to a Project Management role.  Experience in handling complex large projects and risk management.  Excellent stakeholder management skills.  Project artifacts Documentation and sign off.  Good at Team Management.  Excellent oral & written communication skills.  Should be proficient in client interactions.