Guest Relationship Manager

Continental Hospitals stands out as one of the best hospitals in Hyderabad, distinguished by its commitment to adhering to national and international guidelines while offering an extraordinary aesthetic ambience and safe design. Our facility boasts beautifully appointed patient rooms across all categories, ensuring comfort and tranquility for our patients during their stay. From standard rooms to luxurious suites, we prioritize creating an environment that promotes healing and relaxation. Role Purpose The Guest Relationship Manager is responsible for delivering an exceptional patient and attendant experience across OPD, IPD, Emergency, and Diagnostic services by ensuring courteous service, smooth coordination, and timely resolution of concerns. Key Responsibilities: VIP patients may include: Corporate leaders, government officials, dignitaries High-profile individuals / celebrities Board members, doctors’ referrals, strategic partners International patients and premium package patients Pre-Arrival Planning Advance intimation to OP/IP/Diagnostics/ER teams Dedicated Guest Relationship Manager (GRM) assigned Priority appointment scheduling with consultants Reserved parking, wheelchair, and porter services Pre-registration and billing readiness Room/bed pre-allocation (for IP admissions) Arrival & Registration Escort service from entry point Priority / separate registration and billing Minimal or zero waiting time Verification of documents discreetly Welcome briefing on services and流程 Consultation & Clinical Coordination Real-time coordination with consultant clinics Priority diagnostics and reporting Clear communication of wait times and next steps Escort between departments Privacy and confidentiality strictly maintained Diagnostics, Procedures & Admission Fast-track diagnostics (Radiology / Lab) Procedure and admission counselling support ICU / OT / Day Care coordination if required Continuous status updates to patient and family Inpatient & ICU Experience Daily courtesy visits by GRM / Operations Priority nursing and support services Proactive issue identification and resolution Coordination with dietary, housekeeping, and security Discreet handling of visitors and access control Discharge & Follow-up Express discharge process Clear billing explanation Medication and follow-up appointment coordination Post-discharge follow-up call within 24–48 hours Service Standards & Protocols Zero tolerance to service delays Confidentiality and dignity at all times Single point of contact for patient/family Escalation matrix clearly defined Documentation in VIP patient tracker