Account Manager

Newnovation · Gurugram, India

Role Objective

Own the usage, health, relationship and growth of existing Tagway customers.

This is not a traditional sales role. The AM acts as the customer's trusted point of contact, ensuring continuous product adoption and building long-term relationships that lead to recurring and expansion revenue.

Usage → Value → Trust → Revenue Growth

Key Responsibilities

- Drive customer usage and adoption, with particular focus on regular and accurate stock checks.

- Own the overall customer relationship and ensure a high level of service.

- Understand customer operations, stakeholders and future business plans.

- Identify declining usage/customer-health risks and coordinate internally for resolution.

- Manage approximately 60 accounts through structured CRM, Cycle Tasks, Account Reviews and visits.

- Grow revenue through tags, AMC, licenses, additional stores and other Tagway solutions.

- Generate references and introductions from satisfied customers.

Key KPIs

1. Customer Usage & Stock-Check Health

2. Customer Health & Retention

3. Revenue Growth per Account

4. Customer Engagement & References

Ideal Candidate

- 3–6 years in B2B Customer Success / Account Management / Client Services.

- Strong ownership and service mindset.

- Excellent relationship and stakeholder-management skills.

- Highly structured with strong CRM and follow-up discipline.

- Commercially curious without being transactional.

- SaaS, ERP, POS, Retail Tech or B2B technology experience

Bare minimum eligibility

• Previous account management experience (Domestic market)
• Should be comfortable for 6 days Onsite
• Willingness and ability to travel (North India)