Patient Relationship Coordinator

Patient Relationship Coordinator Organisation: Crystal Eye Hospital Reports to: Centre Manager / Business Head Role Summary We are looking for a confident and empathetic coordinator to guide patients through counselling, treatment planning, financial discussions, booking, and follow-up. Candidates may come from sales, management, healthcare, hospitality, or customer-service backgrounds. Former optometrists, nurses, and other clinical professionals interested in moving into patient counselling and coordination are encouraged to apply. Key Responsibilities Understand patients’ needs, concerns, lifestyle, and expectations. Explain hospital services and doctor-advised options in simple language. Coordinate consultations, investigations, procedures, and follow-ups. Reinforce the doctor’s advice without independently making clinical recommendations. Explain treatment estimates, packages, insurance, and payment options. Address non-clinical concerns and escalate medical questions to the doctor. Follow up with patients and support treatment or procedure bookings. Maintain accurate counselling, follow-up, and conversion records. Coordinate with doctors, optometrists, nurses, diagnostics, billing, and other teams. Work towards patient-satisfaction, conversion, and revenue targets ethically. Candidate Profile Graduate or diploma holder in any relevant discipline. Suitable backgrounds may include: Sales and relationship management Optometry Nursing Healthcare coordination Hospital administration Management and marketing Hospitality and customer service Healthcare experience is preferred but not mandatory. Former optometrists or nurses seeking a non-clinical, patient-facing role may apply. Strong communication, counselling, coordination, and follow-up skills. Empathetic, persuasive, organised, and comfortable working with targets. Willing to undergo training in eye-care services, counselling, and ethical sales. Key Performance Indicators Patient satisfaction Treatment conversion and booking Follow-up effectiveness Counselling and documentation quality Ethical achievement of revenue targets of the role, what success in the position looks like, and how this role fits into the organization overall.