Assistant Vice President

<p></p><p><b>About the Company</b></p><p><br /></p><p><br /></p><p>We are building a next-generation global Business Process Outsourcing (BPO) and Recruitment Process Outsourcing (RPO) organisation that delivers high-quality outsourced services to businesses across the United Kingdom, Ireland, United States and Australia.</p><p><br /></p><p><br /></p><p>Operating from strategically located delivery centres in India and South Africa, we provide scalable offshore and nearshore teams across multiple business functions including:</p><p><br /></p><p><br /></p><ul><li>Recruitment &amp; Talent Acquisition</li><li>Finance &amp; Accounting</li><li>Payroll</li><li>Human Resources</li><li>Customer Service</li><li>Sales Support</li><li>Marketing</li><li>IT &amp; Software Development</li><li>Administration &amp; Back Office</li><li>Compliance &amp; Quality Assurance</li><li>Data Processing</li><li>Executive Support</li></ul><p><br /></p><p> </p><p>Our ambition is to become one of the leading outsourcing partners for SMEs, mid-market businesses and enterprise clients by combining exceptional people, technology and operational excellence.</p><p><br /></p><p><br /></p><p><b>About the Role</b></p><p><br /></p><p><br /></p><p>This is a rare opportunity to build and lead a global outsourcing business from the ground up. As Managing Director, you will have full responsibility for the commercial growth, operational delivery, profitability and long-term strategy of the business. Working closely with the Group CEO, you will develop a world-class outsourcing platform capable of supporting hundreds-and ultimately thousands-of offshore professionals serving international clients. You will lead every aspect of the business including sales, operations, service delivery, recruitment, technology, finance, client success and people development. This is a hands-on executive leadership role suited to someone who has successfully scaled a BPO, RPO or Global Capability Centre (GCC) and understands both operational excellence and commercial growth.</p><p><br /></p><p><br /></p><p><b>Responsibilities</b></p><p><br /></p><p><br /></p><ul><li><b>Strategic Leadership</b> </li><li>Develop and execute the long-term growth strategy.</li><li>Build the business into a market-leading international outsourcing provider.</li><li>Identify new service offerings and revenue opportunities.</li><li>Develop market entry strategies for the UK, Ireland, USA and Australia.</li><li>Drive innovation, automation and AI adoption across service delivery.</li><li>Build strategic partnerships with technology providers and enterprise clients.</li><li></li><li><b>Commercial Growth</b> </li><li>Own revenue, profitability and EBITDA performance.</li><li>Build and lead a high-performing sales and business development function.</li><li>Develop pricing models and commercial propositions.</li><li>Lead contract negotiations with key clients.</li><li>Grow recurring revenue through long-term outsourcing partnerships.</li><li>Identify acquisition and expansion opportunities.</li><li></li><li><b>Operations &amp; Delivery</b> </li><li>Lead multiple delivery centres across India and South Africa.</li><li>Ensure operational excellence across all service lines.</li><li>Develop scalable operating procedures and governance frameworks.</li><li>Establish KPIs, SLAs and performance dashboards.</li><li>Drive continuous improvement initiatives.</li><li>Ensure exceptional client satisfaction and retention.</li><li></li><li><b>Recruitment &amp; Workforce Management</b> </li><li>Build high-performing recruitment teams capable of hiring at scale.</li><li>Develop workforce planning strategies.</li><li>Create leadership succession plans.</li><li>Drive employee engagement and retention.</li><li>Build learning and development programmes.</li><li>Foster a high-performance culture focused on accountability and excellence.</li><li></li><li><b>Client Success</b> </li><li>Build trusted relationships with key clients.</li><li>Act as executive sponsor for strategic accounts.</li><li>Ensure outstanding service delivery.</li><li>Drive Net Promoter Score (NPS) improvements.</li><li>Resolve major client issues proactively.</li><li>Increase customer retention and account growth.</li><li></li><li><b>Financial Leadership</b> </li><li>Own budgeting, forecasting and P&amp;L management.</li><li>Monitor financial performance across all business units.</li><li>Improve operational efficiencies and margins.</li><li>Drive utilisation and productivity.</li><li>Manage investment decisions and capital allocation.</li><li>Report regularly to the Board on business performance.</li><li></li><li><b>Technology &amp; Innovation</b> </li><li>Champion AI-driven outsourcing solutions.</li><li>Improve automation across recruitment, finance and support functions.</li><li>Support implementation of CRM, ATS, ERP and workforce management platforms.</li><li>Ensure cybersecurity, data governance and compliance.</li><li>Encourage innovation throughout the organisation.</li><li></li><li><b>Governance &amp; Compliance</b> </li><li>Ensure compliance with international employment legislation.</li><li>Maintain GDPR and data security standards.</li><li>Ensure contractual and regulatory compliance.</li><li>Develop strong risk management processes.</li><li>Promote ethical business practices.</li></ul><li></li><p><br /></p><p> </p><p><b>Qualifications</b></p><p><br /></p><p><br /></p><p>The successful candidate will have:</p><p><br /></p><p><br /></p><ul><li>Significant senior leadership experience within a BPO, RPO, Shared Services or Global Capability Centre.</li><li>Demonstrable success scaling international outsourcing operations.</li><li>Experience managing multi-country delivery centres.</li><li>Strong commercial background with ownership of P&amp;L.</li><li>Proven ability to win and retain enterprise clients.</li><li>Experience leading large operational teams.</li><li>Strong understanding of offshore delivery models.</li><li>Experience serving UK, Ireland, US or Australian clients.</li><li>Excellent financial and commercial acumen.</li><li>Experience implementing operational KPIs and service governance.</li><li>Exceptional stakeholder management skills.</li><li>Strong leadership, coaching and people development capability.</li></ul><p><br /></p><p> </p><p><b>Required Skills</b></p><p><br /></p><p><br /></p><ul><li>Recruitment Process</li></ul><p></p><img src="https://www.jobg8.com/Tracking.aspx?CZf80o6naHamraNALq1hbeE4TIZD7QZiu" width="0" height="0" />