Design Consultant II

Porcelanosa USA · Rockville, United States

About Porcelanosa

Porcelanosa is firmly positioned at the forefront of the Spanish and international markets thanks not only to our solid values of innovation and quality, but also the trust placed in our large team, made up of almost 5000 skilled professionals, and our commitment to the environment and stakeholders. Porcelanosa products are designed with people in mind, intended to make their lives better and featuring the finest state-of-the-art innovations. At Porcelanosa, precision, reliability, and excellence are at the core of everything we do—including our retail sales operations. As a Design Consultant II, you’ll have the opportunity to work with high-end products, collaborate with a creative and supportive team, and transform clients’ visions into reality. Competitive Compensation – Base salary plus commission opportunities
~3-tier medical insurance
~2-tier dental insurance
~ Health Savings Account
~ Flexible Spending Accounts
~ Short Term and Long-Term Disability
~ Employer-paid life insurance
~ Voluntary Employee, Spouse and Child Life Insurance
~ 3,000 Tuition Reimbursement
~ Take part in training and development programs to keep abreast of company and market information.
Introduce, demonstrate, promote and sell existing and new products/services in the showroom.
Help maintain, update and design showroom displays, exhibitors and merchandising programs.
Work to meet or exceed sales objectives in terms of volume and margin.
Participate in the preparation of sales budgets for the showroom as assigned.
Quote prices, prepare proposals and provide information regarding terms of sale and delivery
Coach junior showroom sales personnel and impart training as necessary.
Schedule and visit customers to support, close or service showroom sales.
Gather data on product/service tastes and trends exhibited by buyers in the showroom as required.
Receive and process cash instruments in settlement of showroom sales.
Enter customers, sales orders and other information necessary to complete sales transactions.
Handle showroom incoming calls.
Document and process customer service complaints, liaising with department and product managers as necessary
Prepare sales and other reports and analysis as necessary.
Monitor and analyze customer sales and margins.
Manage overflow from other showroom personnel.
Attend trade shows and maintain/update customer databases as needed.
Assist customers in determining product/service needs/applications and provide assistance in design and inquiries.
Manage product returns, deliveries and pick-ups with regards to sales concluded through the showroom.
Handle showroom customer complaints and problems.
Conduct proactive customer service and follow up on orders.
Organize and carry out mailings and monitor showroom advertising campaigns for effectiveness.
Prepare or cause to be prepared designs, drawings and other deliverables for customers.
3-4 years of experience in a design consulting or sales role
~ Excellent communication and customer service skills, with proven ability to close sales.
~ Commitment to Inclusion
Porcelanosa provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods of standing and walking throughout the showroom.
Lift, carry, or move materials and product samples up to 25 lbs.
Use of hands and fingers to handle samples, operate a computer, and create design layouts.
Visual acuity to review design plans, color swatches, and detailed product information.
8-hour shifts
Weekends required
Proof of legal authorization to work in the United States for Porcelanosa, which will be confirmed by E-Verify within three business days of your hire date.