Service Delivery Manager

About Position: We are looking for Service Delivery Manager with hands on experience in Delivery, PMO, transition governance. Role: Service Delivery Manager Location: All Persistent Locations Experience: 11 to 16 years Job Type: Full Time Employment What You'll Do: Act as the customer-facing lead and the voice of PSL for service delivery matters Coordinate offshore delivery teams and technical tower leads across milestones, issues, risks, and action closures Drive governance through daily, weekly, monthly, and quarterly reviews Manage dependencies, readiness checks, cutover planning, and hypercare coordination Own service-level reporting, escalations, governance artefacts, and delivery assurance inputs Ensure timely follow-up for knowledge transfer, documentation completion, risk mitigatio