Customer Service Executive - Command Center

✅ Monitor proactive and real-time customer & process KPIs to ensure smooth operations

✅ Raise timely alerts to resolution teams for quick action

✅ Ensure resolution teams close issues within defined SLAs, minimizing customer impact

✅ Execute business processes accurately and within SLA timelines

✅ Address and resolve queries raised by Geography teams in a timely manner

Experience Required - 2 to 4 Yrs

Level - Executive / Sr. Executive

Interested candidates may share profile to anil307.kumar@ril.com